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Course Info

Guaranteed-to-Run
Instructor-in-Cloud
Course Number: 50331
Duration: 5 days
Price: $2495

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June 2013

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July 2013

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Mon 22 - Fri 26 Register

August 2013

Mon 05 - Fri 09 Register
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Mon 19 - Fri 23 Register

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Learn from the
Pros Who Know

During this course students will have the opportunity to discuss their own projects with an ObjectSharp subject matter expert.

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50331 Windows 7, Enterprise Desktop Support Technician

Course Outline

Lesson 1 - Identify and Resolve New Software Installation Issues
  1. Overview
  2. Planning New Software Deployment
  3. Multilingual Deployment
  4. Using Group Policy to install software
  5. Using Software Restriction Policies
  6. Digitally Signing Software
  7. Using WMI
  8. Using Applocker
  9. Using Virtualization for Testing
  10. Resolve Software Installation Issues
  11. Review
  12. Lab : Identify and Resolve New Software Installation Issues
Lesson 2 - Resolve Software Configuration Issues
  1. Overview
  2. Change Default Settings on the Image
  3. Enable and Disable Features
  4. Pointing to a Network Resource
  5. Configuring Updates
  6. Resolve Configuration Issues with Group Policy
  7. Driver Updates
  8. Problem Steps Recorder
  9. Resolve Software Configuration Issues
  10. Review
  11. Lab : Resolve Software Configuration Issues
Lesson 3 - Resolve Software Failure
  1. Overview
  2. Event Viewer
  3. Event Forwarding
  4. Application Compatibility Toolkit
  5. Windows Troubleshooting Platform
  6. Windows Experience Index
  7. Testing Compatibility with Safe Mode
  8. System Restore
  9. Resolve Software Failure
  10. Review
  11. Lab : Resolve Software Failure
Lesson 4 - Identify and Resolve Logon Issues
  1. Overview
  2. Authentication Process
  3. Machine Accounts
  4. Trust Relationships
  5. Network Services
  6. User Account Properties
  7. User Profiles
  8. Resolve Logon Issues
  9. Review
  10. Lab : Identify and Resolve Logon Issues
Lesson 5 - Identify and Resolve Network Connectivity Issues
  1. Overview
  2. Scope of the Problem
  3. Hardware Issues
  4. TCP/IP Configuration
  5. Network Routing
  6. IPSec Configuration
  7. Network Connectivity Tools
  8. Branch Cache
  9. Resolve Network Connectivity Issues
  10. Review
  11. Lab : Identify and Resolve Network Connectivity Issues
Lesson 6 - Identify and Resolve Name Resolution Issues
  1. Overview
  2. DNS Name Resolution
  3. Using a Hosts files
  4. WINS Configuration
  5. Using LMHOSTS files
  6. Name Resolution Order
  7. Manual vs DHCP Configuration
  8. Resolve Name Resolution Issues
  9. Review
  10. Lab : Identify and Resolve Name Resolution Issues
Lesson 7 - Identify and Resolve Network Printer Issues
  1. Overview
  2. Connecting to a Network Printer
  3. Managing the Print Spooler
  4. Setting Printer Priorities
  5. Creating Printer Pools
  6. Configuring Drivers
  7. Printer Schedules
  8. Printer Permissions
  9. Manage Printers with Group Policy Settings
  10. Resolve Network Printer Issues
  11. Review
  12. Lab : Identify and Resolve Network Printer Issues
Lesson 8 - Identify and Resolve Performance Issues
  1. Overview
  2. Analyzing Event Logs
  3. Setting Power Management
  4. Optimize Processor Usage
  5. Optimizing Memory Usage
  6. Optimize Hard Drive Usage
  7. Optimize Network Usage
  8. Performance Tools
  9. Resolve Performance Issues
  10. Review
  11. Lab : Identify and Resolve Performance Issues
Lesson 9 - Identify and Resolve Hardware Failure Issues
  1. Overview
  2. Diagnosing Memory Failure Issues
  3. Hard Drive Issues
  4. Network Card Issues
  5. Power Supply Issues
  6. Windows Hardware Diagnostic Tools
  7. Resolve Hardware Failure Issues
  8. Review
  9. Lab : Identify and Resolve Hardware Failure Issues
Lesson 10 - Identify and Resolve Wireless Connectivity Issues
  1. Overview
  2. Signal Strength
  3. Wireless Security
  4. Wireless Profiles
  5. Management Options for Wireless Devices
  6. Resolve Wireless Connectivity Issues
  7. Review
  8. Lab : Identify and Resolve Wireless Connectivity Issues
Lesson 11 - Identify and Resolve Remote Access Issues
  1. Overview
  2. Remote Access Methods
  3. Dial
  4. up Configuration
  5. VPN Configuration
  6. DirectAccess Configuration
  7. Authentication Protocols
  8. Resolve Remote Access Issues
  9. Review
  10. Lab : Identify and Resolve Remote Access Issues
Lesson 12 - Manage File Synchronization
  1. Overview
  2. Configuring Offline File Access
  3. Synchronization Settings
  4. Transparent Caching
  5. Roaming Profiles
  6. Restoring Network Files
  7. Resolve File Synchronization Problems
  8. Review
  9. Lab : Manage File Synchronization
Lesson 13 - Identify and Resolve Internet Explorer Security Issues
  1. Overview
  2. Configure Security Zone
  3. Configure Security Levels
  4. Configure Privacy Settings
  5. Managing Add
  6. ons
  7. Configure Smart Screen Filter
  8. Other Security Issues
  9. Resolve Internet Explorer Security Issues
  10. Review
  11. Lab : Identify and Resolve Internet Explorer Security Issues
Lesson 14 - Identify and Resolve Firewall Issues
  1. Overview
  2. Securing Network Applications and Features
  3. Program and Port Exceptions
  4. Configuring Notifications and Logging
  5. Network Security Tools
  6. Resolve Firewall Issues
  7. Review
  8. Lab : Identify and Resolve Firewall Issues
Lesson 15 - Identify and Resolve Issues Due To Malicious Software
  1. Overview
  2. Proactive Malware Protection
  3. Protecting Internet Explorer
  4. Windows and Anti
  5. Virus Updates
  6. Recovering From Malware Infection
  7. Resolve Issues Due To Malicious Software
  8. Review
  9. Lab : Identify and Resolve Issues Due To Malicious Software
Lesson 16 - Identify and Resolve Encryption Issues
  1. Overview
  2. Configuring a Recovery Agent
  3. Using EFS
  4. Using BitLocker
  5. Encryption Tools
  6. Resolve Encryption Issues
  7. Review
  8. Lab : Identify and Resolve Encryption Issues
Lesson 17 - Identify and Resolve Software Update Issues
  1. Overview
  2. Types of Windows Updates
  3. Using Windows Update
  4. Using Microsoft Update
  5. Resolve Software Update Issues
  6. Review
  7. Lab : Identify and Resolve Software Update Issues
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Guaranteed-to-Run

Our Live Instructor-in-the-Cloud classes are Guaranteed-to-Run. And you can count on it. They’re Online Live (OLL), and that means you never have to worry about cancellations caused by low enrolment or other problems. All our Guaranteed-to-Run classes run on their scheduled dates. No exceptions. No excuses. We guarantee it!

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Our outstanding ObjectSharp instructors are known throughout the IT community for their real-world business experience. We’ve teamed them up with the best IT trainers from across North America. Together, they allow us to offer a huge array of IT training classes to our clients.

From Microsoft to Oracle, from Adobe to Cisco, we’re running over 500 Live Instructor-led classes in the next 90 days alone! And almost all of them are Guaranteed-to-Run. One more reason why ObjectSharp is your best choice for IT technical training in Toronto.

Our Training Center

We encourage you to take this Instructor-Led Training: Live Online course at our downtown Toronto Training Center at 40 University Avenue. For TTC riders, we are right on the subway line just south of the St. Andrews station. For GO-Train commuters, we are just steps north of Union Station.

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In our Training Center every student gets their own powerful Dell workstation with dual monitors. Our classrooms are designed around comfortable ergonomic chairs, generous work surfaces, special air conditioning by classroom and a high-speed fibre connection to the Internet. So it really is a great place to take any of our courses.

Our Training Center

However, we understand that it is not always possible for you to take this Instructor-Led Training: Live Online course at our Center. Therefore, you have the option to take part or all of this course from an offsite location. As long as you have at least DSL-speed Internet connectivity, our Operations Staff can easily connect and join you into this Instructor-Led Training: Live Online class directly from your work, home or other location. Our Site, Your Site or Offsite. Whatever works best for you!

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